Support and Service TuneUp Utilities 2006

What do I do when I have questions about TuneUp Utilities?

TuneUp Utilities 2006 has been designed to be as user friendly as possible and informs you of possible problems in advance in many places, or prevents these mistakes entirely.

This page can help you if you should run into problems with the program that you cannot solve in spite of this.


Solutions to potential problems

Problem: I changed something in my system with TuneUp Utilities, but want to undo this change.
Solution: Start TuneUp RescueCenter.
Click on the backup for the module that you used to make the change. If you don't know which module you used to make the change, select a backup from the latest date on which everything worked as desired.
Click Restore.
If you have selected the backup by the date (see step 2), select Restore all backups since the date of the backup.
Click OK to undo the changes.

Problem: A TuneUp Utilities module crashes repeatedly or does not work correctly.
Solution: First check that you have the latest version of TuneUp Utilities with TuneUp UpdateWizard. If you do not, update to the latest version and see if the problem persists.
If this does not correct the problem, please note the exact error message and contact our technical support.

Problem: I am looking for a specific setting in TuneUp Utilities but cannot find it (again).
Solution: Click the Search tab on the left side of this help window.
Enter one or more words that describe the setting your are looking for, for example welcome screen if you want to customize the Windows XP Welcome screen.
Click Show Topics or press Enter to display a list with all help items containing the words you entered in the search box.
Double click the desired entry in the list to call up the corresponding help page.
The blue bar at the top of the help page shows where you can find the setting in TuneUp Utilities. In the case of our example welcome screen, the location is "TuneUp SystemControl", "Administration > User Logon > General".


Important technical support information

If the solutions suggested above do not help you and you wish to contact our technical support, you should be at your computer, and should have the following information ready:

The version number of TuneUp Utilities (you can find this number by clicking the small gears in the Start Center and selecting Info).
Your Windows version and information on any updates that you have installed.
The hardware and software you are using.
The exact wording of any error messages.
A description of the problem and the steps that caused the problem.
Technical support

You have a number of options for obtaining support for TuneUp Utilities 2006. Please follow the instructions in the following list so that we can help you solve your problem as quickly as possible.

If you have access to the Internet, visit our online support site. There, you can find information on current problems and a list of frequently asked questions with detailed answers.
If you cannot find an answer to your question on this site, please send us an e-mail to our support team at: tu2006@tune-up.com

Taken from TuneUp Utilities 2006 (Version 5.0.2331) Copyright© 1996-2005 TuneUp Sofware GmbH